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HomeMember InfoSecurity Center • Fraud Alerts

PHISHING AND SMISHING

Similar to Phishing, thieves are now targeting cell phone users trying to get them to divulge sensitive information. The technique is called Smishing (SMS Texting) and it's on the rise.

The Latest in Identity Theft: Smishing
Identity theft continues to evolve with the latest tactic called “Smishing.” Although the name might sound a bit silly, it’s anything but. Smishing is a scam involving SMS text messaging.

How it works: Thieves pose as a financial institution attempting to trick mobile phone users into sending personal information through text messages or by calling a bogus phone number.

How to protect yourself: if you receive a message you believe is a smishing scam, DO NOT click the links or call the numbers. Immediately delete the message from your phone.

Water and Power Community Credit Union will NEVER email or telephone you to ask for your account information. If you suspect you have received a fraudulent email or phone call claiming to be from WPCCU, please contact us immediately at (800) 300-9728.

COMPUTER VIRUS

Please be on the look out for a new computer virus that may be on your computer. This virus may cause a fraudulent screen to appear in the online Bill Pay window. The screen posts messages that attempt to trick you into providing sensitive information such as your account number and password. Our Bill Pay system already has this information so you do not need to provide it again.

If you are using online Bill Pay and a new screen appears out of context asking you to provide sensitive information, do not provide this information.

If you’re in doubt about the validity of a screen, please call a Member Service Representative at 800-300-9728 for assistance.

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We Heard You!
We are excited to provide WPCCU members with an all new Digital Banking Experience.
 

To take advantage of the new features, all members will need to complete the enrollment process and update their passwords. If you're new to Online Banking, it's easy to get started.
 

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Online Banking User

Change Password & Confirm Info

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Online Banking

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NEW Online Banking

Do Not Show Me Again

 

 
Watch our tutorial videos   |   Remind me later        

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Having trouble logging In?

If this is your first time logging in, you’ll need to confirm your personal information including your WPCCU Member Number and email address. If you are an existing Online Banking user, your login username will remain the same. Follow the on-screen prompts to confirm your personal information to get started. To ensure the security of your accounts, please call us at (866) 903-7064 if you do not know your Member Number.

If you’ve logged into the new Online or Mobile Banking after June 26, 2018, the forgot password and forgot username tools can be used to recover your account information. If you still need assistance, please call us for assistance at (866) 903-7064 during business hours.

If you are having trouble with Bill Pay, please call (866) 903-7064.

 

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Sign up for Online Banking and Bill Pay. It's Free!

Thank you for your interest in our free Online Banking and Bill Pay services. To sign up, please call the Credit Union at 1-800-300-9728, or visit any branch, and a representative will assist you in setting up your Online Banking account.

Would you like to learn more about Online Banking? Click here to see the Online Baking demo.

If you’ve already enrolled in Online Banking but have forgotten your Online Banking ID or password, please call us at 1-800-300-9728.