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HomeMember InfoSecurity Center • Fraud Alerts

PHISHING AND SMISHING

Similar to Phishing, thieves are now targeting cell phone users trying to get them to divulge sensitive information. The technique is called Smishing (SMS Texting) and it's on the rise.

The Latest in Identity Theft: Smishing
Identity theft continues to evolve with the latest tactic called “Smishing.” Although the name might sound a bit silly, it’s anything but. Smishing is a scam involving SMS text messaging.

How it works: Thieves pose as financial institutions, attempt to trick mobile phone users into sending personal information through text messages.

How to protect yourself: if you receive a message you believe is a smishing scam, DO NOT click the links or call the numbers. Immediately delete the message from your phone.

Water and Power Community Credit Union will NEVER email or telephone you to ask for your account information. If you suspect you have received a fraudulent email or phone call claiming to be from WPCCU, please contact us immediately at (800) 300-9728.

COMPUTER VIRUS

Please be on the look out for a new computer virus that may be on your computer. This virus may cause a fraudulent screen to appear in the online Bill Pay window. The screen posts messages that attempt to trick you into providing sensitive information such as your account number and password. Our Bill Pay system already has this information so you do not need to provide it again.

If you are using online Bill Pay and a new screen appears out of context asking you to provide sensitive information, do not provide this information.

If you’re in doubt about the validity of a screen, please call a Member Service Representative at 800-300-9728 for assistance.

Having trouble logging In?

If this is your first time logging in please follow these instructions:

  1. Enter your Online Banking ID.
  2. Enter your Password. You must use the last four numbers of your Social Security Number as your temporary password the first time you log in.
  3. Then follow the on-screen instructions to set up your new password, security image and security settings. 

If you’ve forgotten your Online Banking ID or password, or find that it isn’t working, please call us for assistance at 1-800-300-9728.

If you are having trouble with Bill Pay, please call (855) 333-6067.

Sign up for Online Banking and Bill Pay. It's Free!

Thank you for your interest in our free Online Banking and Bill Pay services. To sign up, please call the Credit Union at 1-800-300-9728, or visit any branch, and a representative will assist you in setting up your Online Banking account.

Would you like to learn more about Online Banking? Click here to see the Online Baking demo.

If you’ve already enrolled in Online Banking but have forgotten your Online Banking ID or password, please call us at 1-800-300-9728.