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WPCU Home » About WPCCU » Contact Us

Having trouble logging In?

If this is your first time logging in please follow these instructions:

  1. Enter your Online Banking ID.
  2. Enter your Password. You must use the last four numbers of your Social Security Number as your temporary password the first time you log in.  
  3. Then follow the on-screen instructions to set up your new password, security image and security settings.

If you’ve forgotten your Online Banking ID or password, or find that it isn’t working, please call us for assistance at 1-800-300-9728.

If you are having trouble with Bill Pay, please call (855) 333-6067.


Sign up for Online Banking and Bill Pay. It's Free!

Thank you for your interest in our free Online Banking and Bill Pay services. To sign up, please call the Credit Union at 1-800-300-9728, or visit any branch, and a representative will assist you in setting up your Online Banking account.

Would you like to learn more about Online Banking? Click here to see the Online Baking demo.

If you’ve already enrolled in Online Banking but have forgotten your Online Banking ID or password, please call us at 1-800-300-9728.


How to Contact the Credit Union

By mail:
Water and Power Community Credit Union
1053 W. Sunset Blvd.
Los Angeles, CA 90012-2134

By email:
This email address is for member relations and general products and services questions only.
Please do not send any account numbers, account inquiries or requests to this mailbox. For account assistance or questions, please call 800-300-9728.

In person:
Click to find WPCCU branches as well as hundreds of credit union "shared branch" Service Centers where you can make deposits, withdrawals and loan payments and find more than 28,000 fee-free CO-OP ATMs.

By phone:
To call toll-free within the United States:1-800-300-9728.
In the Los Angeles area please call 1-213-580-1600 (24/7)
>> Press "1" to Bank by Phone
>> Press "2" for Call Center
>> Press "3" for Operating Hours and Locations

Supervisory Committee:
The main responsibility of the Supervisory Committee is to periodically review the activities of WPCCU to ensure responsible management, as well as to verify compliance with rules and regulations. Should a problem or complaint arise while conducting your credit union transactions that cannot be resolved through normal channels, please feel free to contact us at: wpccusupervisory@gmail.com

Services for the Hearing Impaired:
Click here for California Relay Services toll-free numbers

This service is for members who have a computer. Speech is transcribed into text on the computer so the individual can see what the speaker is saying. They must apply by calling 800-233-9130. Click here for to learn more about Sprint CapTel® and WebCapTel® telephone services.

How to change your mailing address with the Credit Union
The fastest and most secure way to update your mailing address is to log on to your Online Banking Account, click on the "Services" tab on the navigation bar, then click "Continue" next to “Change your address” and complete the change of address information on the following page. You may also change your address at any branch location.
Or, you may mail a signed change of address letter that includes all account numbers to our main office at 1053 W. Sunset Blvd. Los Angeles CA 90012.

For the safety of your accounts, WPCCU will not change an address based on a postal return mail sticker on returned mail received by the credit union. You must contact the credit union as outlined above in order to change your address.

To order checks (you'll request "personal products") call
1-800-247-6148 (24-hour service). You'll need our routing number 322078422 and your account number.
You may also order Online


Credit Reporting Agencies
Equifax (800) 685-1111
Experian (888) 397-3742
Trans Union (800) 916-8800


Investment Services
1-800-300-9728, ext. 1623, or 1718, or 1736.

Mail Your WPCCU Loan Payments, including Mastercard, to:
Water and Power Community Credit Union
P.O. Box 86669
Los Angeles, CA 90086-0669


Platinum MasterCard® and Platinum Cash Rewards MasterCard®

To report your MasterCard credit card or your WPCCU debit card lost or stolen, call 1-800-682-6075.
You may also report your card lost or stolen online. Go to reportmycards.com.
Questions about your WPCCU MasterCard? Call 1-800-300-9728 (24-hour service).

Report card lost or stolen outside U.S. and Canada
(206) 352-3482 collect

Don't recognize a charge on your statement? Please call us at 1-800-300-9728 about any suspicious charges that appear on your MasterCard statement.

Want to transfer balances to your MasterCard from other non-WPCCU credit accounts or credit cards? Call us at  (800) 300-9728 (24 hours per day, seven days a week).

Need to make your WPCCU MasterCard payment by phone? Call us at 1-800-300-9728.

MasterCard Secure Code
Protect your cards with your own personal password so only you can purchase with them online. Register Now.

Need to speak to someone?
Call 1-800-300-9728


Not a member? Join now!
Need help? please call 800-300-9728.


Deposits & Loans
Deposit Accounts
Loans and Credit Cards
Routing Number: 322078422



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