This page uses JavaScript. Your browser either does not support JavaScript or you have it turned off. To see this page properly please use a JavaScript enabled browser.
HomeDisclosures & Policies • Online Disclosures

Online Banking, Bill Pay, Mobile Banking, Remote Deposit Capture

Disclosures and Agreements

This Water and Power Community Credit Union Online Banking and Bill Pay Services Disclosure and Agreement ("Agreement") explains the terms and conditions governing basic online Credit Union services and bill pay services offered by Water and Power Community Credit Union. By using our services, you agree to abide by the terms and conditions of this Agreement.

Terms Used: The terms "we", "us", "our" and "Credit Union" refer to Water and Power Community Credit Union. "You" and “your” refer to the Credit Union member, joint owner, and anyone authorized by the member to use the Account. The term “Service” refers to Online Banking and/or Bill Payer services.

E-Sign: You agree that Water and Power Community Credit Union may provide certain disclosures and notices to you in electronic form, in lieu of paper form, including electronic delivery of statements (“eStatements”) for your Account(s). To receive eStatements, you must accept Water and Power Community Credit Union’s Electronic Statement Disclosure and Agreement. You agree to be bound by any and all laws, rules, regulations, and official issuances applicable to eStatements now existing or which may hereafter be enacted, issued or enforced, as well as such other terms and conditions governing the use of other facilities, benefits or services that the Credit Union may from time to time make available to you in connection with eStatements. The Credit Union may from time to time, and upon notice to you, modify, restrict, withdraw, cancel, suspend or discontinue eStatements without giving any reason and you understand that by using eStatements after any modification or change has been effected, you agree to such modification or change. You understand you will access your eStatement using Online Banking to obtain, review, print, and copy/download your periodic deposit Account statements. Each month we will send an e-mail notice to you advising you of the availability of your eStatement(s). You may then access your eStatement via the procedures that we authorize. Your electronic statement will be available for viewing for a period of twelve (12) months (or such period as decided by the Credit Union) from the applicable statement date. You may request a paper copy of electronic notices required by federal regulations within 60 days of the availability of the electronic disclosure.

Account Requirements: In order to subscribe to Online Banking, you must have at least one deposit Account or loan with us. Online Banking and each of your Accounts are also governed by the applicable Disclosures, Rates, and Fee Schedules provided by Water and Power Community Credit Union. You are responsible for paying any fees associated with Water and Power Community Credit Union Online Banking and bill payment as well as any additional fees that may be assessed by your Internet Service Provider and for any telephone charges or fees incurred by accessing Online Banking.

Acceptance: Your initial use of Water and Power Community Credit Union Online Banking , Bill Pay, Mobile Banking, and/or Remote Deposit Capture constitutes your acceptance and agreement to be bound by all of the terms and conditions of this Agreement, by the Disclosures, Rates, and Fee Schedules applicable to your Accounts, and acknowledges your receipt and understanding of this agreement. We will act on instructions received through our Online Banking service under your secure login without inquiring as to the identity of the person using the service. Do not disclose your secure login password by telephone, in writing, or to anyone claiming to represent Water and Power Community Credit Union; Water and Power Community Credit Union's employees will not ask for your secure login password. You are liable for all transactions made or authorized using your secure login password. If you give your secure login password to anyone, you do so at your own risk since anyone to whom you give your Water and Power Community Credit Union Online Banking secure login password or other means of access will have full access to your Accounts - even if you attempt to limit that person's authority. You must notify Water and Power Community Credit Union immediately if your secure login password has been lost, stolen or otherwise compromised.

Account Access: Limitations on dollar amounts of transfers:

  • You may transfer up to your available balance daily (there may be some dollar amount limitations).
  • Bill payments must be between $1 and $10,000.

WPCCU reserves the right to establish individual transfer limits on all electronic or manual transactions initiated through the WPCCU online banking, bill pay, and mobile banking products. WPCCU also reserves the right to deny or cancel existing access to all online banking and/or bill pay services based on our review of your accounts.

Transfer types allowed through Online Banking and Mobile Banking:

  • Obtain Account and loan balances and information.
  • Transfer funds from your line of credit to your other Accounts.
  • Transfer funds between your savings and/or checking Accounts at the Credit Union.
  • Make payments from your checking Account to third parties using the bill payment service.
  • Transfer funds between your Account at Water and Power Community Credit Union and an individual payee using an email address.
  • Transfer funds between your Credit Union account and accounts at other financial institutions.

Limits on Transfers from Accounts: No more than six transfers and withdrawals or a combination of the two may be made from a savings and money market Account at the Credit Union or to a third party by pre-authorized electronic fund transfers and telephone transfers, including bill payment transactions and point-of-sale transactions, per month. Transfers that are made at an ATM, in person, or for the purpose of repaying a loan with us do not count toward the limitations. There are no limits on transfers and withdrawals made from a Checking Account.

Limitations of Credit Union's Responsibility for Processing Transactions: We will not be liable, for instance:

  • If, through no fault of ours, you do not have enough money in your Account to make the transfer;
  • If the transfer would go over the credit limit on your line of credit;
  • If the funds in your Account were attached or the transfer cannot be made because of legal restrictions affecting your Account;
  • If any system or any software was not working properly and you knew about the breakdown when you started the transfer;
  • If circumstances beyond our control (such as interruption of telephone service or telecommunication facilities, or natural disaster such as a fire or flood) prevent the transfer, despite reasonable precautions that we have taken;
  • If you have not provided us with complete and correct transfer or payment information, including without limitation, the name, address, Account number and payment amount for the Payee on a bill payment;
  • If you have not properly followed the instructions for using the Service or any software;
  • If your operating system or software was not properly installed or functioning properly; or
  • If you are unable to access your Account or the Service due to Internet facility or service provider delays or other problems.

There may be other exceptions stated in our agreement with you. The Credit Union's sole responsibility for an error in a fund transfer or bill payment will be to correct the error, but in no case shall the Credit Union be liable for any indirect, punitive, special, incidental or consequential damages (even if you have informed us of the possibility of such damages). In states which do not allow the exclusion or limitation of liability for indirect, punitive, special, incidental or consequential damages, the Credit Union's liability is limited to the extent permitted by Applicable Law. Our service providers are independent contractors and not our agents. To the extent permitted by Applicable Law, we will not be responsible for any error, damage or other loss caused by any service provider.

Confidentiality: We will disclose information to third parties about your Account or the transfers you make:

  • Where it is necessary for completing the transfers.
  • In order to verify the existence and condition of your Account for a third party, such as a credit bureau or merchant.
  • In order to comply with government agency or court orders.
  • If you give us your written permission.

Availability of Service. Under normal circumstances, the Service will be accessible 24 hours a day, seven days a week. The Service may be inaccessible for a reasonable period on a daily basis for system maintenance. We shall not be liable under this Agreement for failure to provide access. Your access to the Service shall be determined in the sole discretion of the Credit Union. Subject to applicable law, the Credit Union reserves the right to modify, suspend, or terminate access to the Service at any time and for any reason without notice or refund of previously incurred fees.

Mobile Banking. You may also use the Service through our Mobile Banking feature. Mobile Banking provides much of the functionality available through Online Banking. Unless the context clearly requires otherwise, all references to the Service herein also refer to the Mobile Banking feature as long as you subscribe to Mobile Banking. In order to use this feature you must enroll in Mobile Banking by downloading the appropriate application to your smartphone.

Bill Pay Service. You may use Water and Power Community Credit Union’s bill pay service to direct Water and Power Community Credit Union to make payments from your designated checking account to the Payees you choose in accordance with this Agreement. The terms and conditions of this Agreement are in addition to the Account Agreements, disclosures, and other documents in effect from time to time that govern your Account.

Single Payments: A single payment will be processed on the business day (generally Monday through Friday, except certain holidays) that you designate as the payment’s processing date, provided the payment is submitted prior to the daily cut-off time on that date. The daily cut-off time is currently 3:00 pm (pacific standard time). Payments submitted after the cut-off time will be processed the following business day.

Recurring Payments: Recurring payments are automatically rescheduled by the system, based on your selected frequency settings for the payment. If the calculated processing date is a non-business date (weekends and certain holidays), it is adjusted based on your selected settings (pay before or pay after). If your frequency settings specify the 29th, 30th, or 31st as a particular day of the month for processing and that day does not exist in the specific month, then the last calendar day of that month is used as the calculated processing date.

Estimated Arrival Dates: The system will calculate the Estimated Arrival Date of your payment. This is only an estimate; please allow ample time for your payments to reach your Payees. A bill payment can be changed or cancelled any time prior to the cut-off time on the scheduled processing date.

Available Funds: Funds in the amount of your payment are deducted from your checking account at the time your payment is initiated. You must have available funds in your account when a scheduled bill pay is processed; the transaction may not take place if the funds are not available. If any scheduled payments occur and there are not enough funds available, you may be charged an insufficient funds fee as disclosed in our Schedule of Fees.

Liability:

  • You are solely responsible for controlling the safekeeping of and access to your Personal Identification Number (PIN).
  • You will be responsible for any bill pay request you make that contains an error or is a duplicate of another payment.
  • Water and Power Community Credit Union is not responsible for a bill payment that is not made if you did not properly follow the instructions for making a bill payment.
  • Water and Power Community Credit Union is not liable for any failure to make a bill payment if you fail to promptly notify Water and Power Community Credit Union after you learn that you have not received credit form a Payee for a bill payment.
  • Water and Power Community Credit Union is not responsible for your acts or omissions or those of any other person, including, without limitation, any transmission or communication facility, and no such party shall be deemed to be Water and Power Community Credit Union’s agent.

Amendment: Water and Power Community Credit Union has the right to change this Agreement at any time by notice mailed to you at the last address shown on our records, by posting a notice in our branch offices, or as otherwise permitted by law.

Termination: Water and Power Community Credit Union has the right to terminate this Agreement at any time. You may terminate this Agreement by written notice to Water and Power Community Credit Union. We are not responsible for any fixed payment made before we have a reasonable opportunity to act on your termination notice, and you remain obligated for any payments made by us on your behalf.

Person-to-Person Transfers. This service allows you to transfer funds to another person through the use of email addresses. Your funds will be transferred immediately and are claimed by the recipient through a third party registration and acceptance process.

Transfers to Other Financial Institutions. This service allows you to transfer funds from your Credit Union account to accounts at other financial institutions. You will need the account number, routing number, and test deposit verification information from the financial institution to which you would like to transfer funds prior to establishing a verified transfer account at that financial institution.

Remote Deposit Capture (RDC). This service allows you to make deposits to your savings, checking, or money market accounts from home or other remote locations by scanning checks on your mobile device and electronically transmitting a digital image of your paper check to Water and Power Community Credit Union for processing. The service is for personal, not commercial, use.

There may be additional holds placed on any check you deposit remotely, in accordance with the Credit Union’s Funds Availability disclosure, as amended from time to time, which is incorporated herein by reference. Checks deposited by RDC are considered received by the Credit Union when the checks have cleared and funds are available to the Credit Union.

You agree that the scanning and transmitting of checks does not constitute receipt by the Credit Union. Only checks drawn on financial institutions within the United States in United States dollars may be scanned for deposit through RDC. You must deposit all checks not meeting this description in person at the Credit Union or via U.S. Mail. Any image you transmit must have acceptable quality standards. You are responsible for maintaining your mobile device and for the payment of all telecommunications expenses associated with using RDC. We are not responsible for providing or servicing any mobile device.

We are not liable for any service or late charged levied against you due to our rejection of any item. You are responsible for any loss, overdraft, or any applicable fees charged to your Account due to an item being returned.

Any image of a check that you transmit to us must accurately and legibly provide all the information on the front and back of the check. You must endorse the back of the original check. All deposit items belong to you. We will acknowledge receipt once the check has been verified. You must retain the original of all imaged items for a reasonable period of time in order to verify the credit to your Account, but in no case beyond ninety (90) days from the processing date. You must properly destroy the original checks, and you must safeguard the checks before their destruction.

You may not deposit the following items: 1) third party checks, which are items payable to another party and then endorsed to you by such party; 2) any item drawn on your Account at the Credit Union; 3) Items that contain evidence of alteration of any of the information on the check; 4) checks previously converted to a “substitute check” as defined by Regulation CC; 5) checks drawn on foreign financial institutions or in foreign funds; 6) stale dated or post dated checks; 7) non-negotiable checks; 8) checks that have been returned for insufficient funds or for any other reason such as “refer to maker.”

Liability and Reporting of Unauthorized Transactions.
You should notify us immediately if you believe your secure login password has been lost, stolen, or that someone has transferred or may transfer money from your Account without your permission. Tell us at once if you believe your secure login password has been lost or stolen. Calling the Credit Union is the best way of keeping your possible losses to a minimum. If you tell us within 2 business days, you can lose no more than $50 if someone used your secure login password without your permission. If you do NOT tell us within 2 business days after you learn of the theft of your secure login password, and we can prove we could have stopped someone from using your secure login profile without your permission if you had told us, you could lose as much as $500. Also, if your statement shows transfers that you did not make, tell us at once. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason kept you from telling us, we will extend the time period.

ERROR RESOLUTION NOTICE:
If you find any errors on your account while using the Credit Union Online Banking/ Bill Pay system, or if you have any questions regarding any transactions you see while using these systems, please contact us as soon as possible. You can reach the Credit Union during normal business hours at the toll-free telephone number listed below.

Call: 1-800-300-9728

You may also write to:
Water and Power Community Credit Union
Attn: Operations
1053 Sunset Blvd.
Los Angeles, CA 90012

Please contact Water and Power Community Credit Union via the methods outlined above if you think your statement is wrong or if you need more information about your accounts. If you find an error on your statement, we must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.

Please provide the following information when contacting the Credit Union:

  • Your name and Account number.
  • Describe the error or the transaction you are unsure about. Explain as clearly as you can why you believe it is an error or why you need more information.
  • The dollar amount of the suspected error.

If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) Business Days.

We will research your request and determine whether an error occurred within ten (10) Business Days from our receipt of your request. If we determine that an error has been made, we will correct any error promptly. We will notify you of any corrections made to your account. If we need additional time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your Account within ten (10) Business Days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) Business Days, we may not credit your Account.

We will tell you the results within three (3) Business Days after completing our investigation. If we decide that there was no error, we will send you a written explanation within three (3) Business Days after we finish our investigation. You may ask for copies of the documents that we used in our investigation.

Having trouble logging In?

If this is your first time logging in please follow these instructions:

  1. Enter your Online Banking ID.
  2. Enter your Password. You must use the last four numbers of your Social Security Number as your temporary password the first time you log in.
  3. Then follow the on-screen instructions to set up your new password, security image and security settings. 

If you’ve forgotten your Online Banking ID or password, or find that it isn’t working, please call us for assistance at 1-800-300-9728.

If you are having trouble with Bill Pay, please call (855) 333-6067.

Sign up for Online Banking and Bill Pay. It's Free!

Thank you for your interest in our free Online Banking and Bill Pay services. To sign up, please call the Credit Union at 1-800-300-9728, or visit any branch, and a representative will assist you in setting up your Online Banking account.

Would you like to learn more about Online Banking? Click here to see the Online Baking demo.

If you’ve already enrolled in Online Banking but have forgotten your Online Banking ID or password, please call us at 1-800-300-9728.