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Frequently Asked Questions

	Getting Started
1.	What do I need in order to begin using Online Banking?
2.	What can I do ion Online Banking?
3.	Is Online Banking Secure?
4.	How do I being using Online Banking?
	Troubleshooting
5.	I have forgotten my password.  What should I do?
6.	I have been locked out of Online Banking.  What should I do?
7.	I have forgotten my member number.  What should I do?
8.	When attempting to logon I get returned to the logon screen without an error message.  What should I do?
9.	When attempting to logon I receive the following message "The page must be viewed with a high security web browser."  What should I do?
10.	I have been locked out of Online Banking.  What should I do?
	General Questions
11.	How do I change my Online Banking password?
12.	How do I change my address or other contact information?
13.	How do I print my account details without the images?
14.	How do I download my account information for use with my financial software?
15.	Can I view my Mastercard statement online?
	Other Common Questions
16.	What are cookies and how do I enable them?
17.	What is 128-bit encryption and how do I determine my web browser's encryption level?
18.	Are the transactions posted in real time?
19.	What is the difference between Balance and Available Balance?
20.	Why was I asked to log on again after I stepped away from my computer for a while?

1. What do I need in order to begin using Online Banking?
    1. A computer with access to the internet.
    2. A web browser with "cookies" enables.
    3. A web browser capable of 128-bit encryption.

2. What can I do in Online Banking?
With Online Banking you can access each of your WPCCU accounst from any Internet capable computer 24 hours a day, 7 days a week.  Some Online Banking capabilities include:

    1. Review account and loan balances.
    2. Review account details such as deposits, withdrawals, and cleared checks.
    3. Transfer funds between accounts including loan payments and cross-member asccounts.
    4. Download your account details for use with your financial software.
    5. pay bills electronically with Bill Pay.

3. Is Online Banking secure?
Yes, our Online Banking service uses several different methods to ensure that your information is secure.  Two of the most important of these methods involve the securing of information as it is transmitted and the securing of information on you computer (cached information) stored by the web browser. 

4. How do I start using Online Banking?
    1. Complete the Online Banking Sign-up form
    2. Retrieve your assigned password, which will be emailed to you once your Online Banking account has been established.
    3. Go the our website and click on Online Banking Login.  Log in using your membership account number and your assigned password.

5. I have forgotten my password.  What should I do?
    ► Self help.  Go to Online Banking Login page.  Click on Password Reset and follow the onscreen instruction.
    ► Call Us: A Telephone Service Represent is available to assist you Monday through Friday from 8:00 a.m. to 6:00 p.m.  Please call 800-300-9728 for further assistance.

Q: I'm getting a "Member Verification Error # 1040", what does that mean?
A: The username and password field is case sensitive. The small letter "a" is different from the big "A".  Please make sure that the "Caps Lock" key on your keyboard is not on and try logging on again.

Q: I'm locked out from Home Banking.  What do I do?
A: Call our support service center at 800-300-9728 and they will gladly help reset your password.